Refund policy

We want you to be happy with your purchase, however if you need to return an item please follow the instructions within our returns portal. Return shipping costs are covered by the purchaser, you can request an exchange or a refund. On receipt of an item in new, saleable condition we will issue your refund.

We will process your refund within 7 -14 working days of us receiving the item/s back in our returns centre.

It is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We expect this to mean that you have kept all original packaging and labels and that it is undamaged and unused.

We recommend using a tracked service to return your item and obtain a certificate of postage from the Post Office. 

Our returns address is:

Returns
Yarmouth Stores Limited
17 Southgates Rd,
Great Yarmouth
NR30 3LJ

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 30 working days of receipt. This includes any delivery charge but excludes products that have been personalised for you.

Where a product has been specially ordered for you, unless faulty, we are unable to refund or offer an exchange. We are unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We will make this clear when you place your order.

This does not affect your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm